<forward>


Role: <forward>

Use: 

  • IVR – When building an IVR for your company <gather> collects the digits that the user enters to direct the call to correct department/individual.
  • Conference – When joining a conference caller enters the “pin”. This pin is collected by <gather> for validating the user.
  • Authentication – Yet another way of using <gather> for security authentication when accessing personal or secured information over phone.

While there are no limitation on where <gather> can be used, there definitely is requirement or set of attributes to use with <gather>. Below is a list of attributes to be used with <gather>, each attribute has a specific function and can use certain values.

Attributes

Attribute
Value
Default
action Callback URL none
Method POST/GET POST
minDigits 1-200 1
numDigits 1-200 20
Timeout (in seconds) Integer 4 Seconds
Tries 1-10 3
Audiotype text to speech (tts) none
finishOnKey 0-9 ; * ;  # #

Here is an example of how <gather> is used within code.

Once the user enters the response. It will call http://yourserver/handle-key.php