<number>

 


Role: <number> keyword can be used to dial another number. This keyword can be used independently or it can be nested inside dial. Connecting to call to external number can cost extra depending on the service plan.

Use: 

  • Connecting the call to another person based on time and location of the caller.
  • Using it along with IVR, where press 1 can go to sales person and press 1 can go to support number.

While there are no limitation on where <number> can be used, there is set of optional attributes to use with <number>. Below is a list of attributes to be used with <number>, each attribute has a specific function and can use certain values.

Attributes

Attribute
Value
Default
url Callback URL none
Method POST/GET POST
senddigits any number digit none
statusCallbackEvent initiated, ringing, answered, completed completed
statusCallback status call back url none
statusCallbackMethod GET/POST post
maxlength integer value in seconds 4 hours
callerid valid phone number Caller’s ID
timout Integer in seconds 30 seconds
record on/off off

Here is an example of how <number> is used within code.

No another example, <number> can be nested inside the <dial> command. Attributes details:

url

If url is detected, phone system will execute the instruction set on the url to the called party. This happens only once the call is answered by the destination number and right before the call is connected to the original caller. This is useful if you want to play a small messaged to the called party. Remember caller is waiting for the call to be connected, so you might not want to make him wait for too long.

Sample callback URL

sendDigits

This attribute, send dtmf digits once the call is answered. For example if you know call is being answered by the IVR and you digits needs to be pressed to connect the call to the destination number. There are two special key ‘w’ and ‘W’. If detect ‘w’ phone system wait for 0.5 seconds and if ‘W’ system wait for 1 second before sending next digits. Example ‘WWWW101’ system will wait for 5 seconds before sending 101.

Sample Send Digits

statusCallbackEvents

When the system made an outbound call, there are 4 things happens: “initiated”, means system is ready to make a call. “ringing” means end users phone is ringing, “answered”, enduser picked up the call, “completed”, end of the call. statusCallbackEvent event allows you to subscribe for for notifications for these events.

statusCallback

You must specify the users if you want to receive the events. This url will be calls for all the events.

statusCallback Parameters:

Here is list of parameters you receive for each event.

Parameter Description
Called Number Dialed
ParentCallSid Call id of A Leg
CallStatus One of the event “initiated, ringing,
answered, completed”
Direction Call Direction”Inbound/Outbound”
callSid Orginal call ID
CallbackSource call-progress-event
CallDurartion Only on Completed Event
RecordingURL If Recording Enabled and only on Completed Event

Example Call Status Events

Advanced Options:

  • With dial and number commands you can call multiple users at the same time. Whoever answers first wins. This is great for simultaneous dialing.
  • If the call is answered automatically answered with a Voicemail, call will be connected to that leg. So need to be careful while using simultaneous calling.

Example Dialing Multiple Numbers Simultaneously

Running in any Issue? Need Help? Contact our support team or email us contact-support@didforsale.com