DIDforsale Simple IVR system.

Creating an IVR for the industry where companies can manage the new customer complaints/queries as well as handle the queries of non-costumers:

IVR FLOW:

Step: 1

To speak with a Sales representative, press 1. To reach a Customer Support agent, press 2. To reach our Billing department, press 3. If you would like to speak with an Operator, press 0.

Any above input here after pressing 1 for the first time will try to connect call with concerned dept. (Numbers for the dept. are preset in configuration)

Step 2:

If unable to connect it will play a prerecorded message (voice/text to speech) that will ask user to press key (9) to record and leave a voicemail for the concerned dept.

Details for recording voicemail are given in the code on keypress (e.g. press * to finish your recording).