VOIP has been a huge help for businesses all over the world. It offers flexibility, convenience, and cost savings. Moreover, it gives you three viable options for setup. Your choice depends on your needs and preferences.
As its name suggests, the VOIP infrastructure is found within office, if not handled by your business. This is not difficult anymore as all the different pieces of equipment and software you need are readily available. This is also advantageous if you want to have full control over the configuration, power, and function of your VOIP. It is going to be much easier for you to upgrade the network to accommodate new technologies or integrate existing ones.
One of the disadvantages, however, is the cost. Unless you have already amassed a significant amount of capital, it is difficult to maintain your own VOIP, not to mention set one up. It further increases costs since you need to spend for your IT team, who needs to maintain your network.
A lot of business owners, especially first-time VOIP users and small-based ones, prefer managed VOIP. This means that a third-party provider takes care of the network, as well as other VOIP-related needs, such as the infrastructure.
The competition has been very tough among VOIP providers, so you have plenty of great choices with regards to cost. Moreover, you do not have to spend for anything, except for the monthly repayments. You can also count on its own pool of highly skilled IT personnel to maintain, upgrade, and troubleshoot your VOIP dilemmas.
The danger of managed VOIP is finding a mediocre provider. It is possible to be locked in to an agreement for a number of years, and you have to bear the consequences of its poor service, including poor audio and video quality.
A hosted VOIP is a combination of managed VOIP and on-premise VOIP. You normally have the existing infrastructure, such as the PBX system. This is considered as your main controller for your network of PCs and phones within your company. When you use VOIP, the provider simply taps on your existing PBX system, making it the host of your technology. VOIP calls normally pass through a public switched telephone network (PTSN) before it goes through your PBX system.