Yes, VOIP, in general, is a good investment for any business or consumer—but it’s bound to be the biggest regret of your life if you don’t make the right decision. One of the ways to be right is to know what features to look for.

1. Know what you want.

There are plenty of VOIP service providers with a myriad of inviting bundles, but not all of them are going to be worth your subscription fees. This is because you don’t need some of the features or add-ons. Unless you’re a small business, you don’t require a call assistant, even a routing option.

2. Determine if you can easily integrate it to your existing network.

If you’re a small business, there’s a good chance you already have a present communications setup. It’s a waste if you’ll not be able to maximize it because a new technology such as VOIP came in. VOIP these days can already be added whether you’re using cable, Internet, or even mobile devices. Just talk to your provider which is the best system for you.

3. Decide on the price.

One of the greatest mistakes people make in choosing their VOIP service is to pick the cheapest in the market. Again, it all boils down to usability. A $20 subscription plan every month with options you hardly ever use makes every penny completely worthless.

4. Know the backup plans.

VOIP services are still prone to downtimes, worse malicious attacks. It’s essential that your provider can offer not just reasons but solid backup systems.