With the way things are going with regards to VOIP, it’s no longer a question whether you should use it or not. It’s a matter of deciding which setup is better: have it outsourced or in-house? There are definitely pros and cons to each choice, but for now, we’re going to talk about outsourcing. As its name suggests, VOIP outsourcing means letting somebody else manage the system. Not all providers can do everything for you, though. Some can only take care of your PBX, while others offer complete outsourcing. As a small business owner, it’s something you should seriously consider about.


One of the plusses of outsourced VOIP is you have more time for other important tasks, such as harnessing your marketing strategies or looking for potential business partners. With outsourcing, you don’t have to set up and maintain the network; you simply need to pay for the services. You can also be very flexible with your bundle, allowing you to choose one that truly meets your needs as well as your budget. Moreover, there’s no need to spend for your own infrastructure and backup system.


The lack of complete control, however, may cause a high level of apprehension among new VOIP users. Micromanagers may find outsourcing VOIP a huge hassle or headache. There’s also the issue of having too many clients competing for their attention and customer support.


Outsourcing VOIP is both a management and financial decision. No matter how affordable it sounds, be sure you can seriously contemplate about it, compare packages, and study religiously its pros and cons.